Refund Policy

• Refunds are handled case-by-case based on the product/service, scope, and work already performed.
• For services, work that has already been delivered is generally not refundable.
• If a payment was made in error or work has not started, refunds are typically possible.

This page is informational and is not a substitute for a signed statement of work. Any written scope/contract terms take precedence.

Open the Services Desk and include:

• your request ID (if you have one)
• the payment receipt/identifier from Stripe (if available)
• a short explanation of what happened

Do not include credentials (API keys, passwords, private keys) in refund requests. Use the minimum information required to identify the payment.